Terms & Conditions — Complete Terms of Use for the s365 Platform

1 General Terms & Conditions

These Terms & Conditions form a legally binding agreement between the s365 platform and you (the member). Browsing the s365 website, opening an account, or playing any game constitutes your acceptance of these terms.

S365 reserves the right to modify these Terms & Conditions at any time. Notice will be sent to your registered email or posted on the platform before changes take effect. Continued use of the platform after any changes constitutes acceptance of the updated terms.

These Terms & Conditions are prepared primarily in Bengali. In the event of any conflict with a translation in another language, the Bengali version shall prevail.

2 Account Registration & Use

2.1 Registration Requirements

To open an account with s365, the following conditions must be met:

• You must be at least 18 years old.
• All information provided at registration must be accurate and truthful.
• Only one account may be registered per person.
• Registration is not permitted from countries or regions where online gaming is prohibited by law.

2.2 Account Security

Keep your password and login credentials strictly confidential. Do not share them with any third party. If you suspect unauthorized access to your account, notify s365 immediately.

You are responsible for all activity carried out on your account. s365 accepts no liability if a third party gains access to your account.

2.3 KYC Verification

S365 may request identity verification documents at any time. The following are typically required:

• Copy of National ID or passport.
• Utility bill or bank statement as proof of address.
• Proof of payment method ownership.

Withdrawals may be put on hold until KYC verification is complete.

3 Age Verification

S365 strictly enforces an 18+ policy. Age must be declared at registration and verified with documents if required. s365 maintains a zero-tolerance policy against underage gaming.

4 Deposits & Payments

4.1 Accepted Payment Methods

S365 currently supports the following payment methods:

• Mobile Banking — all major mobile banking services available in Bangladesh.
• Bank Transfer — direct transfer through a local bank.
• E-wallets — approved digital wallet services.

4.2 Deposit Terms

When making a deposit, ensure the payment method is registered in your name. Use of third-party payment methods is prohibited. If a suspicious deposit is flagged, s365 may hold the funds pending investigation.

The minimum deposit amount varies by payment method. Visit the deposit page to see the current limits.

5 Withdrawal Policy

5.1 General Withdrawal Terms

A completed KYC verification is required before withdrawals can be processed. Withdrawals will only be sent to the same payment method used for the original deposit.

• Minimum withdrawal: varies by payment method.
• Processing time: typically 1–24 hours.
• Faster processing for VIP members.

5.2 Reasons for Withdrawal Rejection

Withdrawals may be delayed or cancelled under the following circumstances:

• KYC verification incomplete.
• The wagering requirements for the bonus have not been met.
• While an investigation into suspicious activity is ongoing.
• If inconsistencies are found in your registration details.

6 Bonus & Promotional Offers

6.1 Bonus Eligibility Terms

Each bonus offer on s365 has its own specific terms. Please read the relevant terms carefully before claiming any bonus. General rules are outlined below:

• Each bonus has a specific wagering requirement (typically 10x–30x).
• Bets placed with bonus funds generally do not earn VIP points.
• Expired bonuses will be automatically cancelled.
• Withdrawing while a bonus is active may result in the bonus being cancelled.

6.2 Bonus Abuse

Creating multiple accounts or using any other strategy to exploit bonuses constitutes bonus abuse. In such cases, s365 reserves the right to forfeit all bonuses and associated winnings and to close the account.

7 Prohibited Activities

The following activities are strictly prohibited on s365:

• Operating multiple accounts under the same person's identity.
• Registering with a false identity or providing inaccurate information.
• Placing bets using software bots or automation tools.
• Intentionally exploiting any bug or technical error in the system.
• Using the platform for money laundering or any illegal purpose.
• Harassing or causing harm to other members.
• Processing transactions using third-party payment methods.

8 Responsible Gaming

S365 believes gaming should be a form of entertainment — not a source of income. We encourage all members to play responsibly.

8.1 Available Protection Tools

• Deposit Limit: Set daily, weekly, or monthly limits.
• Self-Exclusion: Take a break for a set period of time.
• Cooling-Off Period: Take a break for anywhere from 24 hours up to 6 months.
• Reality Check: Receive session reminders at set intervals.

To activate these features, visit your account settings or reach out via live chat. If you feel you may have a gaming addiction, seek help immediately.

To learn more about responsible gaming, visit our Responsible Gaming View Page.

9 Closing Your Account

9.1 Closure at Your Request

You can close your account at any time by contacting us via live chat or email. Please withdraw your balance before closing your account.

9.2 Closure at s365's Initiative

S365 may close an account on its own initiative under the following circumstances:

• A breach of the terms and conditions has been established.
• Extended inactivity (generally more than 12 months).
• Due to legal or regulatory requirements.
• KYC verification failed.

10 Changes to Terms & Legal Disputes

S365 may update these Terms & Conditions at any time. For significant changes, at least 7 days' notice will be given. Minor amendments may take effect without prior notice.

Any disputes relating to these Terms & Conditions will be governed by the rules of s365's licensing authority. Please attempt to resolve issues via live chat first. If unresolved, a formal complaint may be submitted.